Northwest Homer FPD news
Excerpts from wjol.com:
A tragic incident has led the family of a woman from Orland Park to file a lawsuit against a 911 dispatch company after an ambulance was sent to the wrong location. In July of this year, Laurelyn Wagner-Pitts’ husband, Randy Pitts, noticed she was struggling to breathe and immediately called 911. According to the lawsuit, the call was automatically routed to the Western Will County Communication Center.
The address that appeared on the dispatcher’s screen was listed as Lakeview Trail in Homer Glen. However, the actual emergency was at Lake View Court in Orland Park. Despite repeated attempts by Randy to clarify that they were in Orland Park, the dispatcher initially sent help to the incorrect location. It wasn’t until later that the mistake was realized, and the correct department was alerted.
By the time emergency services arrived, Laurelyn had gone 17 minutes without oxygen. The total time from the 911 call to her arrival at Silver Cross Hospital was 49 minutes. Tragically, she passed away in August after her family decided to remove her from the ventilator.
The lawsuit, filed in Will County Court, names both the Western Will County Communications Center and the Northwest Homer Fire and Ambulance Protection District as defendants.
Excerpts from the firelawblog.com:
A family is seeking justice after a fatal error occurred when an ambulance was sent to the wrong address for a 60-year-old woman who suffered a cardiac arrest last summer. Laurelyn Wagner-Pitts, 60, collapsed on July 30, 2016, and her husband, Randy Pitts, called 911 for an ambulance. The call was directed to the Western Will County Communication Center, which experienced some confusion with the address.
As a result, the first ambulance sent was from the Homer Fire Department, but it was dispatched to a different location. After about 10 minutes, the error was discovered, and an ambulance from the Northwest Homer Fire and Ambulance Protection District was sent instead. By then, Laurelyn had already been without oxygen for approximately 17 minutes.
Despite efforts to save her, she passed away in August when her family made the heartbreaking decision to take her off life support. The lawsuit, filed by her two sons, Matthew and Eric Schlottman, holds the Western Will County Communication Center and the Northwest Homer Fire and Ambulance Protection District accountable for the tragic outcome.
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