· After-sales parts certification insurance makes maintenance more secure
Relevant data shows that at present, nearly 50% of accident vehicles in China are being repaired in non-4S shop systems, and the demand for quality after-sales accessories is increasing. However, in recent years, the maintenance industry can be described as chaotic. How to ensure that the quality of after-sale parts used in accident vehicles occupying “half of the country†is guaranteed and traceable, which has become a major concern for car owners and the industry.
A few days ago, Ping An Property and the National Health Foundation (NSF) jointly held a conference to promote the automotive after-sales certification accessories project. The two parties stated that they will jointly establish and promote a new joint certification standard based on the promotion experience and historical data of automobile after-sales parts certification, combined with the status quo of the Chinese market, for the majority of car owners in the automotive after-sales service, insurance claims and other automotive aftermarket areas. Bring peace of mind and peace of mind experience.
After-sales certification parts for automobiles are after-sales accessories certified by third-party certification bodies according to relevant testing and certification standards, tested and certified by professional third-party certification bodies, and passed factory audits. Automobile after-sales certification parts have the advantages of quality assurance and traceability of sources, which can enhance consumers' recognition of non-factory after-sales parts and help customers save replacement parts costs and related premium claims.
It is reported that NSF is committed to the development of standards, product testing and certification services in the field of public health, safety and environmental protection. It is the developer of certification bodies and standards in the automotive aftermarket and the largest automotive aftermarket parts certification organization in North America and Australia. . According to Kevan Lawlor, President and CEO of NSF and President of the American National Standards Institute, according to the market experience of NSF-certified after-sales accessories, certified after-sales accessories make the market more standardized, and claims are fully transparent, which can help insurance companies and consumers to obtain high quality and excellent prices. Automotive aftermarket accessories.
"In the future, Ping An Property & Casualty will bring more worry-free and assured car after-sales service experience to more car owners by promoting joint certification and developing new auto insurance products around certified accessories." According to Zhu Yougang, deputy general manager of Ping An Property & Casualty, Ping An As the second largest property insurance company in China, Property and Casualty has accumulated more than 40 million auto insurance customers' data. The average daily handling of auto insurance claims is nearly 40,000, and it has established cooperation with more than 70,000 auto repair shops to understand the domestic automobile. The current situation in the market sector and the consumption habits of car owners. Over the past year or so, Ping An Property & Casualty has teamed up with US NSF technical experts and senior aftermarket experts to set up a project team based on the quality standards of independent aftermarket bailers recognized by the US aftermarket, and has introduced a more rigorous set of products for the Chinese market. Automotive aftermarket parts certification standards.
In fact, at the beginning of this year, Ping An Property & Casualty released the 3.0 strategy of “opening, cooperation and sharingâ€. It is expected to join hands with more industry chain partners to build a more powerful and open car life platform. Ping An Property & Casualty has teamed up with NSF to create a joint certification, and hopes to build a new platform and standards for parts manufacturers, auto repair shops and distributors in the automotive industry chain, to help them provide quality products for car owners. At the same time, further gain the trust of the owner.
In addition to building an industrial chain platform, Ping An Property & Casualty continues to enhance the owner experience through new technologies. For example, the online self-service claims service launched at the beginning of this year, customers only need to pass the "good car owner APP" or "safety insurance" official WeChat mobile platform, according to the "select the risk pass - take pictures - choose the repair shop" three Steps, you can enter the auto insurance claims process. Since the launch of the service, the average closing period of the cases involved is 0.42 days, and each case saves customers 2.62 days, and the customer's favorable rate is 99.03%. Zhu Yougang believes that in the future, Ping An Property and Casualty will continue to evolve along the main axis of “car insurance†to “car service†and finally cover “car lifeâ€, bringing more one-stop service experience for car owners.
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